Personal Information

We'd like to get to know you a little better.
Please complete this brief questionnaire so we can better understand your needs.

1. How does your practice perform billing and collections activities?

    In office We outsource these activities to another firm

2. Why does your practice perform their Billing/Collections activities in the office?

    We feel it is less expensive to have a staff member manage our collection activities We have a small practice and have a low volume of claims to bill per month We prefer to control this function at the office level so we can monitor which claims are outstanding and need to be followed up on All of the above Other

3. How long have you done your Billing/Collections in house?

    More than 10 years 6-9 years 2-5 years Less than 2 years

4. Why would you consider outsourcing Billing/Collection efforts?

    Improve collection rates Gain better insight into practice financials and performance To eliminate office staff All of the above None of the above, we are very happy performing our Billing/Collections activities in house

5. Why did your office consider outsourcing their collection efforts?

    Improve collection rates Gain better insight into practice financials and performance To eliminate office staff All of the above

6. How long have you used your current Billing/Collections company?

    More than 10 years 6-9 years 2-5 years Less than 2 years

7. Before using my current Billing/Collections company?

    Used another collection service Did my collections in the office

8. Since my office outsourced Billing/Collections activities to our current Company we feel?

    More satisfied with our practice financials Less satisfied with our practice financials The same, we have not noticed a difference

9. Which of the following reasons would motivate you to change your current Collection Company?

    A rate that is less than what my office is paying our Collections company now Eliminate having to work with multiple companies (MSO, Collection, etc) We are very happy with our current collection company and do not wish to switch

10. As specifically as possible, please identify what practice management software your office uses.

11. In selecting a company to provide outsourced physician practice services, especially billing and collections, which THREE attributes do you find "MOST" important?

     Rapidly responsive customer service Flexibility to select specific services (ala carte) Advanced technology Pricing Reputation Location (regional vs. national) Years in business/experience

12. Does your practice have a website?

     Yes No